UK Banjos Mail Order
Mail Order to UK and Republic of Ireland destinations
The Internet / mail order system is simple and you are not committed to a purchase until you have had a chance to examine the parts/accessories or try out the instrument. Your statutory rights entitle you to a 7 day "cooling off" period on all internet/mail order purchases - we go a bit further and give you 14 days. The 14-day period runs from the date the item is delivered to you; to qualify, items should be received back at the Banjo Works in the same condition as when they were despatched within 14 days of that date.
Whatever other websites may say, we treat all sales as being “on approval” - all purchases can be returned without question. There doesn’t have to be anything wrong with the item for you to return it - you can simply change your mind.
- Select an instrument or the parts/accessories that you'd like – if you need advice on what will be most suitable for your requirements, please e-mail or phone before ordering. You don't have to buy online if you don't want to – the phone order service remains available 9am–5pm Monday–Friday.
- Order online (instruments, cases, outfits and most parts and accessories - although quite of lot of the more obscure parts aren‘t on-line yet - please phone for them) or contact us by phone, e-mail or letter. Most products will be available from stock – any delays will be advised to you at the time of ordering. We try pretty hard to keep the available/out of stock signs on the listing as accurate as possible but we don’t claim to be perfect.
- You can pay by credit/debit card, personal cheque, bank/building society cheque, or postal order – for full details see Easy Ordering and Payment.
- Instruments will be despatched via Fedex which costs £15 for most UK Postcodes. Customers in the Scottish Highlands and Islands do need to check their exact postcodes as some area codes (AB, for instance) have some postcodes which fall into the "Lowland" zone whilst others fall into the "Highland" zone.
For details of which UK postcodes fall into which delivery zones, please click here. Customers in the Scottish Highlands and Islands do need to check their exact postcodes as some area codes (AB, for instance) have some postcodes which fall into the "Lowland" zone whilst others fall into the "Highland" zone.
We are very sorry that we can no longer make deliveries to EU addresses outside of the UK/Republic of Ireland.
You must always check a parcel when Fedex bring it to your doorstep - they (like most carriers) have receipts which have a printed or electronic clause saying something like "received in good order and condition". If you sign for an obviously damaged parcel without making any remark on the condition, it complicates any subsequent claim for damage. If the parcel is obviously damaged, you should sign to that effect - or (in a severe case) refuse to accept it.
Fedex conditions of carriage require that parcels be examined immediately on receipt and that any claims for concealed loss or damage in transit must be made straight away. This effectively means that you must report any loss or damage to us by 3pm on the day following the delivery. Carriers and their Insurers are now most insistent on this so a sticker is put on every Fedex parcel to remind customers of this point. This is very important as the 14-day exchange or refund warranty does not cover damage or loss in transit. Leaving a parcel unexamined for a day or two will mean that the normal system for dealing with such cases (an immediate replacement and the uplifting of the damaged item at no cost to you) cannot operate. You may then find that you have to return the damaged item at your own expense and that you may be charged for the repair work. It doesn’t take long to check an instrument over for damage so please do it and let us know by 3pm the day following delivery if there is a problem.
Most Parts and Accesories are Royal Mail (First Class within the UK, Airmail Small Packet to Republic of Ireland) but hardshell cases are too bulky and heavy and have to be sent by Fedex. Royal Mail aim to deliver most packets/parcels within 3 to 5 working days but won’t even start a “search” procedure until 28 days after posting. In most cases, undelivered parcels will be found at the local Sorting Office because the postman didn’t have any of the “sorry, you were out” cards when he called to try to deliver your parcel. The posties do a splendid job so it’s worth the effort to check with the Sorting Office before starting a “non-delivery search” complaint.
Once you receive the parcel, you have quite a bit of time to examine and try out your goods. You can actually try out an instrument considerably more thoroughly in your own home than you ever could in a Music Shop – though you do need to return an instrument in the same condition as when it was despatched to you to get a full refund; this effectively rules out trying it out at a gig or a pub session.
If you decide for any reason that you don't want to keep the goods, return them in the same condition in which they were despatched to you – paying particular attention to the packaging for the return journey. You must advise us that you are sending an instrument back before despatching it - and though you don't need to give any reason, it does help to improve products/customer service if there is some feedback given. On receipt, we will either exchange them or refund your money (less the carriage cost) without question. It costs you only the carriage charges to change your mind. We really don’t get upset by customers returning banjos because they don’t like them - in our view, this is much better than customers having to keep a banjo they don’t like and spending the next 5 years complaining about it to everyone they meet... This is in addition to your statutory rights.
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